About Us

Getting everyone connected and organised without the confusion.

We Work Hard To Provide You The Best Quality Products

Mission Statement
To get everyone connected and organised through technology without the confusion.

Who we are
Vortex Computers is a fresh, innovative and all-rounded computer store catering to Cape Town and beyond. 

What we offer
Vortex Computers offers products catering to both the home and corporate market. The products we provide industry certified hardware.

Shipping, Return and Refunds Policy

The provision of goods and services by Vortex Computers is subject to availability.  In cases of unavailability, Vortex Computers will refund the client in full within 30 days.  Cancellation of orders by the client will attract a 15% administration fee.

All shipping charges are estimated. Actual shipping charges may vary depending on the shipping method selected.  Actual shipping charges will be calculated at checkout.   

Privacy notice
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By email:info@vortexcomputers.co.za
By Phone: 021 558 0860
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Conditions of Use :  Detailed Description of Goods and / or Services

Vortex Computers is a business in the Online Retail industry that markets computer equipment, products and services.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of booking by means of a tracking/waybill reference number depending on delivery method selected.

Return and Refunds Policy

The provision of goods and services by Vortex Computers is subject to availability. In cases of unavailability, Vortex Computers will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Customer Privacy Policy

Vortex Computers shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm

Payment Options Accepted

Payment may be made via Visa, Master Card, Debit card, Instant EFT into the Vortex Computers bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

All transactions will be acquired for Vortex Computers by Payfast. Payfast uses SSL3 and credit card information and stored per Visa and Mastercard guidelines on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by Vortex Computers with no card details which are entered by the client on Payfast's secure site. For more detail on Payfast refer to www.payfast.co.za.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility

Vortex Computers takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Vortex Computers chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 35T Grande Bay, Big Bay, Cape Town.

Variation

Vortex Computers may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Vortex Computers based in South Africa.

Export Restriction

The offering on this website is available to South African clients only.

Vortex Computers contact details

Telephonic Support: 021 558 0860 | Email Support: info@vortexcomputers.co.za

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